RSPO原则和标准（P&C）认证

谁是利益相关者？

An individual or group with a legitimate and/or demonstrable interest in, or who is directly affected by, the activities of the unit of certification (e.g. palm oil plantation being audited) and the consequences of those activities. SCS Global Services Europe B.V. weighs the comments received from stakeholders outside the local region of operations differently from those stakeholders located directly adjacent to, or nearby the operational area.  We will sometimes refer to the latter as directly affected stakeholders. SCS Global Services Europe B.V. will generally place greater weight on their comments, than those received from groups based internationally, or nationally but in a city outside the zone of influence of the operations.

We would like to take this opportunity to clarify SCS Global Services Europe B.V.’s role in the Roundtable on Sustainable Palm Oil (RSPO) Principles and Criteria (P&C) Certification process. In so doing, we also aim to identify how stakeholders and civil society groups can best constructively engage in and be informed of the RSPO Principles and Criteria Certification process.

SCS Global Services Europe B.V. is a Neutral Third Party, Honest Broker of Information

SCS Global Services Europe B.V. is a certification body, an independent entity that operates under the guidelines set by the standard owners and according to set protocols for how our work is to be conducted.  In the case of RSPO, Certification Bodies are guided principally by ISO/IEC 17021-1 Requirements for Bodies Providing Audit and Certification of Management Systems and the RSPO Systems Document, which together, provide the framework for how we conduct our work. SCS Global Services Europe B.V.’s scope of work is limited to assessing the unit of certification’s compliance with the RSPO Principles and Criteria. The assessment (a.k.a. audit) covers legal, environmental, economic, workers’ health and safety, and social aspects as required by the RSPO Principles & Criteria.

SCS Global Services Europe B.V. recognizes that some stakeholders may feel that RSPO standards are insufficient to fully address and remediate the environmental and social issues of the palm oil industry. As a neutral third party and honest broker of information, it is not the role of SCS Global Services Europe B.V. to hold a position on the standard or advocate for changes to it, except for asking for interpretations when requirements are not clear. The RSPO’s theory of change is that once a company engages in the certification process, it will necessarily drive continuous improvement within the company, due to increased oversight and by the standard itself gradually raising the bar of sustainability for those companies that participate in it.  SCS Global Services Europe B.V. subscribes to this belief.

SCS Global Services Europe B.V.’s Role in Certification Audits

我们的作用是根据RSPO原则和标准，评估客户的棕榈种植园/工厂的运作。 RSPO原则和标准该标准规定了获得认证的要求。我们通过实地考察评估棕榈种植园，与相关人员进行访谈，征求利益相关者的意见，撰写调查结果报告，必要时发布纠正措施，并根据标准要求评估调查结果，以确定认证。

利益相关者是审计的关键部分

SCS Global Services Europe B.V. relies upon and appreciates information provided to us by the NGO and Civil Society community. Stakeholders are invited to provide comments on the social and environmental impacts of the unit of certification via email, WhatsApp, phone, or in-person meetings. If you wish your comments to be treated confidentiality or remain anonymous, please indicate this to SCS Global Services Europe B.V.. Generally, comments received within 30 days from the date of notification are considered during the certification audit.

在大多数情况下，最有用的审计证据是具体的信息（例如，包括地点和日期在内的事件的第一手描述）和可核实的信息（例如，由文件、照片、其他当事人证实）。对违反RSPO标准的指控，如果只靠传闻，而没有文件证据，通常对确定不符合标准的情况帮助不大。 虽然我们邀请所有感兴趣的各方提交评论，特别是那些在该地区工作过的人，但我们对直接受影响的利益相关者（即那些在运营地点当地的利益相关者）的评论比间接受影响的利益相关者更重视。 

让利益相关者参与到RSPO P&C审核中来

Stakeholders can learn about upcoming audits on RSPO’s Principles and Criteria Assessment Public Announcement webpage. Per RSPO requirements, SCS Global Services Europe B.V. sends the RSPO Secretariat a copy of the announcement at least five days before the scheduled public announcement (i.e., one month and five days) for posting. The announcement, available in official national languages, includes details on the entity(ies) to be audited, their location(s), the dates of audit, contact details for both the company and SCS Global Services Europe B.V. and instructions for providing comments to SCS Global Services Europe B.V..

When SCS Global Services Europe B.V. identifies operations with greater complexity, we have also taken additional measures to support stakeholder consultation, including placing advertisements in local media (e.g., newspaper, radio), posting bulletins in local community centers, and spending additional time during community stakeholder meetings to build trust with community members. SCS Global Services Europe B.V. recognizes the importance for all stakeholders to have sufficient time to provide comments and makes considerable efforts to ensure that is the case. If there are additional comments that were missed during an audit, we welcome stakeholders to submit them outside of a formal meeting directly to our auditors via WhatsApp or by email to SCS Global Services Europe B.V. headquarters.

While SCS Global Services Europe B.V. makes every effort to visit with and hear from as many stakeholders as possible, it is not always possible to visit with all communities and groups during every audit.  Nevertheless, SCS Global Services Europe B.V. seeks to ensure that as much as possible, representative groups are consulted (i.e., chiefs, elders, opinion leaders, women groups, and youth leaders). In particular, people who can speak to relevant issues based on direct knowledge and experience with the issues are targeted for consultation.

Any complaints are thoroughly documented, and any concerns raised are thoroughly investigated during the audit. If there is any specific and verifiable evidence related to groups or persons that SCS Global Services Europe B.V. did not interview, we welcome that information so we can look into it during the next surveillance audit.

我们致力于与非政府组织和公民社会团体建立积极的关系，但由于资源有限，我们不能承诺在做出RSPO认证决定时总是通知所有利益相关者。